Candy is a perishable item. In order to be in compliance with the Food and Drug Administration (FDA) policies, Candy Nation does NOT accept returns of any candy products. The only exception to this is if an incorrect item was sent.
All claims of damage must be made with the delivery company.
Shipping addresses not correct:
Be careful when entering your shipping address. We cannot be responsible for shipping costs when you type in the wrong address (i.e. to your own address or to another address). We will try to get the product back if you provided the wrong address but there is a chance that the candy will be lost. We will be unable to provide a refund for this candy. Once again, be careful when typing in addresses.
Hot weather policy:
Please consider adding an ice pack (or several) to your order, as we cannot refund for melted candy.
Please note that these are transit times and do not include the time it takes to process and package your order. Once your package leaves our facility, we are reliant on the delivery company (UPS, FedEX and/or USPS) to deliver your candy.
We must charge shipping (both ways) when you refuse a package without a good reason. Let's talk and see why this occurred.
Need to cancel your recent order? Please let us know within 24 hours.
Do you have a special order?
We are happy to source your special orders. However, we will need to invest money to make this happen so we cannot offer refunds for special orders.
Did we ship you incorrect candy?
First of all – we apologize. Please contact us, firstname.lastname@example.org, and we will ship the correct candy to you. We will arrange to have the original candy shipped back to us, at our cost. Note that we cannot refund the cost of the candy that has been opened or damaged. We must hear about our mistake within 3 days of receipt.
Are you missing candy in your order?
We must know this happened within 3 days of order receipt. We will need to look at package logs and tracking to determine how much we owe you.
Package Return Address:
Candy Nation, LLC.
496 Lower Fricks Lock Rd, Suite 200
Pottstown, PA 19465