Easily return your unopened items within 10 days of receipt of your order. We will refund the entire purchase price minus shipping costs. We are unable to refund your original shipping costs unless we sent the wrong candy. However, we will not charge you a restocking fee! We are unable to refund once you opened the candy package because of personal candy taste.
All claims of damage must be made with delivery company. Each person has different taste buds and old time candies may have changed from what you remember as a kid. We cannot return due to candy color because every computer monitor is different - we do our best to color match. Please call for prior approval.
Candy ordered by customer not correct:
Be careful when selecting your candy so that the correct items are sent. To return candy to us that was not ordered correctly just let us know. We obviously will not be able to pay shipping costs both ways but will not charge you a restocking fee.
Shipping addresses not correct:
Be careful when entering a wrong address. We cannot be responsible for shipping costs when you type in a wrong address (i.e. to your own address or to another address). We will try to get the product back if you provided a wrong address but there is a chance that the candy will be lost. We will be unable to provide a refund for this candy. Once again, be careful when typing in addresses.
Hot weather policy:
We cannot refund you for melted candy. The good news is we are in Philadelphia, PA and can get our packages to you a lot quicker than some California based distributors! Take a look: https://www.ups.com/maps (type in 19460 zip code). See how fast our ground shipments get to you! Oh...you are in a Western state? You may want to order from a West coast distributor so that you get your order quicker. If you are in the mid west or East coast you may save on Express charges that California distributors charge!
We must charge shipping (both ways) when you refuse a package without a good reason. Lets talk and see why this occurred.
Please let us know within 24 hours. Over 24 hour notice (Monday – Thursday) and your order cannot be canceled. If you order on Friday and want to cancel over the weekend then this will not be a problem!
Do you have a seasonal order?
We are unable to refund these types of orders
Do you have a special order?
We need to invest money to make this happen so we cannot refund you.
Did we ship you incorrect candy?
First of all – we apologize. We will ship the correct candy out to you at the same shipment speed that you selected when you originally ordered. If you ordered express (fast) delivery and no longer want the candy we will refund the shipping cost and arrange to have the candy shipped back to us at our cost. We cannot refund the cost of the candy if you opened or damaged the candy though so please do not open the candy. We must hear about our mistake within 3 days of receipt.
Are you missing candy in your order?
We must know this happened in 3 days of order receipt. We need to look at package logs and tracking to determine how much we owe you.
Package Return Address:
Candy Nation, Inc.
498 Lower Fricks Lock Rd, Suite 35M
Pottstown, PA 19465