Could we offer our assistance?

Need information about a particular candy?
Please describe the candy you are inquiring about in detail.

Unable to order due to website error?
Please describe the error in detail. What desktop or mobile web browser are you using? What steps did you take before the error occurred?

What happened to my order?
When your order ships, we immediately send a tracking number to your email. Please note: If you do not receive a response from Candy Nation within a reasonable amount of time, our email may be blocked by your spam filters or be within your bulk email / trash folder.

Also, keep in mind that your tracking number may not show movement within the system until later at night when the delivery carrier scans at their sorting facility.

Cancel my order
Absolutely we can cancel your order. Please be aware, orders that were shipped before you inform us cannot be cancelled. Please remember to write the words "CANCEL ORDER" in comments.

Change my shipping address
Unfortunately we cannot change your shipping address due to credit card processing issues. Our processing partners require us to cancel your order. We ask that you re-order with our apologies.

Add / delete candy from my order
We will happily add or delete candy from your order. Of course, if your candy already shipped we won’t be able to perform this service. Please remember to write "ADD CANDY" or "DELETE CANDY" in comments.

Is there a problem with your order?
Thank you for letting us fix your issue. Please describe the problem we need to resolve.

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