Please contact us and describe the error in detail. What desktop or mobile web browser are you using? What steps did you take before the error occurred?
When your order ships, we immediately send a tracking number to your email. Please note: If you do not receive a response from Candy Nation within a reasonable amount of time, our email may be blocked by your spam filters or in your bulk email/trash folder. Also, keep in mind that your tracking number may not show movement within the system until later at night when the delivery carrier scans at their sorting facility.
Absolutely we can cancel your order. Please be aware, orders that were shipped before you inform us cannot be canceled. Please contact us and write the words "CANCEL ORDER" in the comments.
Unfortunately, we cannot change your shipping address due to credit card processing issues. Our processing partners require us to cancel your order. We ask that you re-order with our apologies.
We will happily add or delete candy from your order. Of course, if your candy already shipped we won’t be able to perform this service. Please contact us and write "ADD CANDY" or "DELETE CANDY" in the comments.
